Common Q & A

Frequently Asked Questions

Q. How can I contact someone if I have a water emergency after normal business hours?

A. For after hours water emergencies, please call 706-543-9353 option O.  Please be aware a $65.00 charge may apply.

Q.Will I need to pay a connection fee?

A. Yes, there is a connection fee $125.00 to get water turned on to a service location.

Q. Will I get my connection fee back?

A. No.

Q. My water service is scheduled to be cut off, can I still pay my bill by phone?

A. Yes. You can still pay by phone, but there is a service charge of $5.00 for every $100.00 charge to your credit card at the time of payment. You may also go online to your personal bank and set up Georgia Water and Well as a payee.

Q. Am I allowed to turn my water on/off at the meter?

A. It is unlawful for anyone other than a Georgia Water and Well technician to be inside the meter can. Failure to follow this process could result in  a Tampering Fee of $250.00. If services have been cutoff for non-payment, services can not be turned back on until after the delinquent amount is paid at the Payment Center and a Water Department technician has restored services.

Q. I think my meter reading is incorrect, will Georgia Water and Well reread my meter?

A. If you believe your meter was read in error, we are happy to send a service technician to reread your meter. However, please note that you will be charged a $35.00 fee for this service if the initial reading was correct.

Q. Why is my water bill higher than normal?

A. There are several reasons why your water bill may be higher. We first recommend that you check the number of days in the billing period. Standard billing periods are 25-35 days in length. We strive to keep these billing periods as consistent as possible, but some events, such as holidays or weekends, can change the meter reading by either shortening or adding to the billing period.

It is also possible that you may have a leak in your personal plumbing system. Even a slow faucet drip can add up. The average water drip can waste over 3 gallons of water a day. Make sure to check your toilets. A toilet that continues to run will waste over 5 gallons of water a day. If you think you may have a leak, check over your personal plumbing system.  Check dishwashers, washing machines and outside irrigation systems as well.

Q. Where do I send my check to pay my GA Water and Well bill?

A. Make your check payable to Georgia Water and Well and send it (along with the correct section of your paper bill) to:

  • GA Water & Well
    P.O. Box 81162
    Athens, GA 30608

Q. Can I pay my bill in person?

A. Yes! Bring the correct section of your bill and your payment to:

  • 930 Newton Bridge Rd
    Athens, GA 30607